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Frequently Asked Questions and Answers

Q: How do I place an order?

Four Easy Steps

  1. Sign in or if new customer generate an account
  2. Find your drug and dosage
  3. Choose your medication, quantity and add to cart
  4. Complete order

You will receive medication in 13-17 business days.


Q: Why can I only fill a prescription for a maximum of three months?

A: The FDA and other national Health Authorities consider quantities greater than a 90-day supply to be "not for personal use" and will block the shipment at the border.

Q: Can I order Valium or Tylenol 3?

A: No. The FDA and other National Health Authorities do not allow people to import any narcotic, habit forming or controlled substances.

Q: Will they accept my insurance coverage?

A: Unfortunately, we cannot accept your Pet or Human drug insurance coverage.  However, you will receive a detailed receipt. Ask your insurance company if they will accept receipts from a foreign company.

Q: Is it legal?

A: The FDA allows consumers to import up to a 90-day supply of prescription drugs for personal use (i.e. not for resale).  Most other National Health Authorities also allow for the small importation of medicine for personal use as well.

Q: Are there any duties, taxes or other fees?

A: No. Medications are tax and duty free. You pay only for your medications and the flat rate $12.00 shipping fee.

Q: What about refills?

A: You can order a refill at your convenience either via the Website or by faxing us or emailing us a completed Refill Form which you will find on our website.

Q: How soon will I receive my shipment?

A: All orders will be delivered in approximately 13-17 business days from the time we receive your order and payment. Please note shipments may take up to 21 business days to get to you due to the fact some Postal Systems are slower than others.

Q: What's the fastest way to get my medication?

A: The fastest way is to use the website and provide us with your correct address and correct Visa or MasterCard number.

Q: How can I pay for my order?

A: You can pay by :

  • Visa
  • MasterCard

Q: How much is shipping?

A: All your medications will be shipped to you for a flat rate of $12.00 USD per order, so we suggest that you order all your prescriptions at the same time.

Q: Is Royal Pet Meds a pharmacy?

A: No - Royal Pet Meds is not a pharmacy. Royal Pet Meds provides information and assistance to people who lack adequate drug coverage for themselves or their pet. We act as an agent for the overseas Pharmacies we deal with based in Singapore and India. We process your order and place it with world-class suppliers and assure that it will be delivered to you within 13-21 days.

Q: Can we fill prescriptions from American Veterinarians and/or Doctors?

A: Yes. Once the pharmacy reviews and approves your prescription, your order will be filled.

Q: Is a prescription required for my Pet and/or Human Medications?

A: Most flea and tick control products such as Frontline, along with other types of our generic brands, do not require a prescription.

Q: Why does Royal Pet Meds sell Human Medications as well?

A: Royal Pet Meds has always sold pet medications but due to customer demand for human medication savings, we have introduced medications that can be used for both humans and their pets. Please refer to our tab entitled ‘You and your Pet’.

Q: What about the quality and safety of the medications?

A: Royal Pet Meds offers you access to both Brand Name and Generic Medications.  The brand name medyications are just that - the same brand name drug you currently purchase in your home country.  However, in countries such as India due to the populations lower incomes, multinational companies sell their brand name medications at a discount compared to what they sell it at in the USA.  Therefore by using Royal Pet Meds you can purchase your brand name drugs at the price offered in these foreign companies.  Finally since these are brand name medications they are made in the same manner and quite often in the same factory as the brand name medication you are currently purchasing.  In fact the only characteristic that is altered is the packaging.

Royal Pet Meds also offers you access to Generic Medications.  Generic Medications are just as safe and effective as their brand-name equivalents. A generic drug is a medication for which the original manufacturer has lost its patent protection, allowing other companies to produce and sell the exact same medication, bringing in competition and driving down prices. Due to strict government regulations, generic medications are, by law, the exact same medicine as the original brand name drug, simply made by another company.

We source all of our medications from India, the world's largest manufacturer of generic medications. India's manufacturing facilities are world-renowned for their product quality and safety. In fact, these same manufacturing facilities often supply the base ingredients for many of the brand-name versions of the drugs that are sold in US pharmacies.

All the drugs we supply are government approved. The manufacturers we buy from follow strict World Health Organization standards for Good Manufacturing Processes (GMP). These manufacturing facilities have been approved by one or several of the following agencies:

  • Food and Drug Administration (FDA), USA
  • Medicines Control Agency (MCA), UK
  • Therapeutic Goods Administration (TGA), Australia
  • Medicines Control Council (MCC), South Africa
  • National Institute of Pharmacy (NIP), Hungary
  • Pharmaceutical Inspection Convention (PIC), Germany
  • State Institute for the Control of Drugs, Slovak Republic
  • Food and Drug Administration (FDA), India


Q: Why are our medications so inexpensive?

A: The World Trade Organization (WTO) treaties between nations protect patents and trademarks. India is one of the few nations that selected a protection scheme based upon protection of the manufacturing process (Process Patents) rather than using the more common scheme of protecting the actual product (Product Patents).

As a result, Indian pharmaceutical chemists can legally create, and sell worldwide, drugs that are still patent protected elsewhere if they do so using a process that creates the identical drug through the use of a different process.

In the United States pharmaceutical makers are given years of product patent protection and thus a monopoly; allowing them to charge any price they see fit. Whereas in India, companies have minimal patent protection, there are many manufacturers producing generic copies of brand name medication and compete solely on price. Therefore the consumer is the winner by getting both high quality medications at low prices.

Q: Why are your drugs less expensive than other pharmacies selling generic drugs from India?

A: Simply put, our competitors are marking-up the medicine more than we are. We took the policy of putting the customer first and pricing our medicine more in line with the cost of manufacture. Many of our competitors, on the other hand, have chosen to take advantage of the customer and charge way more for the drugs than would be justified by their wholesale costs. Our competitors put profits first, whereas we put the customer first. Our competitors grab as much profit as they possibly can, knowing that you’ll pay it because it is still cheaper than US brand-name prices. We make a modest profit with the simple goal of helping as many people with their medication purchases and budgets.